lately I've found getsatisfaction, a social web2 free customer support for all companies and products.
Of course, what have I done is to look for the Debian company. Well it's there, but unused.
- Easy for novice users to ask and find answers there.
- You can share you ideas and get help
- Report problems and get help on bug reporting
- General and specific discussion
- Subdivide the service in variuos products (for examples ports and distributions)